Job Number 24085654

Job Category Rooms & Guest Services Operations

Location Courtyard Aberdeen Airport, Argyll Way, Aberdeen, Scotland, United Kingdom

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

POSITION SUMMARY

We are looking for true people person to join our team at Courtyard by Marriott Aberdeen Airport as Night Supervisor.

FREE EMPLOYEE BUS PASS. Travel links from Aberdeen town via the 727 bus which will bring you within 2 minutes’ walk of the Hotel

Do you thrive on delivering excellent guest experience, working as part of a brilliant Front Office team who always strive to deliver the best service for our guests while working in a dynamic environment?

In this role you will be part of the Front Office leadership team overseeing all property operations during the night shift. You will represent property management in resolving any guest or property related situations and personally assist in resolving any issues.

What you’ll be doing

• Greet guests with a warm welcome on arrival and bid them a fond farewell on leaving.

• Actively listen and respond positively to guest questions, concerns, and requests.

• Run shifts, assisting other employees to ensure prompt guest service.

• Run night audit and prepare reports, work closely with the finance team to ensure compliance, and assist with pre-arrival planning.

• Partner with and assist others to promote an environment of teamwork and achieve common goals.

• Train, coach and manage the Front Office team in order to support engagement and opportunity.

What we’re looking for

• Great conversational skills and teamwork-oriented

• Positive outlook and outgoing personality

• Pro-active and reliable

• Previous experience in working in a hotel reception environment an advantage

• Previous supervisory experience is a big plus but not essential.

• Flexible to work various shifts including weekends and occasional bank holidays. This is a full-time role (40 hours per week)

Rewards for work, benefits for your lifestyle

• Meals on duty

• Discounts on hotel rooms, gift shop items, food and beverage

• Learning and development opportunities

• Recognition programs

• Wellbeing programs

• Encouraging management

• Team-spirited colleagues

What really differentiates this hotel is the people working here. If you join the team you will be part of a warm and welcoming second family who work together to provide outstanding service to our guests. You will be a valued team member who will be offered the opportunity to grow and develop and benefit from being part of the biggest and best hospitality company in the world.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.